Coo & RIKU makes its Malaysian debut at Lalaport BBCC as Japan''s largest pet shop chain, bringing over two decades of pet care expertise to Kuala Lumpur. With more than 220 stores across Japan, China, and Malaysia, this flagship location spans levels L4-05 and L4-06, offering pet enthusiasts access to Japan''s most comprehensive pet retail experience in Southeast Asia''s premier shopping destination.
The expansive store stocks over 1,800 carefully curated items for cats and dogs, ranging from premium pet food and accessories to specialized care products that enhance the pet-owner relationship. Beyond retail offerings, Coo & RIKU provides essential services including health guarantees, pet transportation to the nearest store location, and comprehensive after-sales support to ensure optimal pet welfare and customer satisfaction.
A unique highlight of the Lalaport BBCC location is the adjoining Cat Cafe featuring four themed areas where visitors can interact with approximately 50 cats representing over 30 different breeds. Open daily from 10:00 AM to 10:00 PM and contactable at 03-2704-1187, Coo & RIKU transforms pet shopping into an immersive experience that celebrates the joy and companionship that pets bring to Malaysian families.
Came at early morning. You can smell the pee and the feces quite a distance from outside the store. That was a huge turn off. The pet supplies and food is well stocked with very good prices. I want to say the pee smells are only the litter box area but that is untrue, it’s also in the retail areas at random corners. The cats (for sale) seem to share a tiny litter box that doesn’t seem to be cleared regularly, cats were very depressed. Not the best way to display or show cats for sale. Definitely not inviting for potential buyers.
I was feeling nauseated and left due to the in store experience. Didn’t get the chance to try the cat cafe area sadly. All the “good reviews” are for the cat cafe area but not for the retail space. Both of these areas are part of the same business so it’s really disappointing to see the cats being treated very differently.
Really really hope something can be done so future customers will not have the same experience as I did. All the best.
Lyon .L
Overall for 30min at 30rm per pax it was alright though the cats weren’t in the best condition and as previous reviews did mention you could smell the poop and pee around the entire inside and the cats were only very active when it came to treats where you get for 9rm toys and the shoes can be get from the locker room area though cleanness was quite clean but overall I wouldn’t really recommend unfortunately. There’s a pet stall outside as well selling the stuff needed to take care of the pets. And a area which they sell the cats.
S G
Empty, deserted atmosphere. Not looking good if they are aiming for a more inclusive environment for furparents of all kinds of pet species. I don't think the store lives up to its name of its origin country. Nothing bad about the place, but it just feels lacking in something.
Yee Ying
Pungent smell of poo and pee even before entering the cat cafe. RM30 for 30 minutes. Can add on RM9 for their wet food. There's a lot of cats inside, however most of them do not like to be touch and are not interactive with you unless you have food. Which is true to an extent when it comes to cats. The cat cafe inside is relatively clean and spacious. Cat toys are placed before the locker area for you to choose. There are no staff inside to ensure the cats do not go into the locker area.
Positive Reviews
Jihoon Hong
Pet friendly cafe with many adorable cats. Very spacious inside, adorable cats either waiting to be petted, sleeping or worse planning for its grand escape wherever you open its entrance door! Highly recommended to visit if you love cats! Cost is RM30 for 30 minutes usage so its not cheap. Absolutely enjoyed the place with many memorable experience!
Aaron Palmer
Loved spending time.with the cats, must go here and support the worthy cause
MK Ahmad
If you love cats, you have to visit this place! They have so many different breeds from fluffy Persians to playful Bengals all in one spot. The best part is that you can interact and play with them for such an affordable price. The cats are well-groomed, friendly, and clearly used to being around people. It’s such a fun and relaxing experience, and I can’t wait to come back again!
Ethan
Absolutely one of the best pet shops I've ever visited! Not only do they have a wide range of pet supplies and treats, but the entire place is super clean and cozy.
What makes it even better? You can cuddle with the friendliest shop cats while shopping! They're so chill and affectionate — it's like a mini cat café experience for free.The staff are knowledgeable and genuinely care about animals. They gave great advice tailored to my pet's needs and were super welcoming throughout.If you're a pet lover — especially a cat lover — this place is pure joy. Highly recommended!
Basir Abdul Rahman
**Coo & Riku Lalaport: A Purrfect Cat Café Experience**
Tucked away in the bustling Lalaport Bukit Bintang, **Coo & Riku Lalaport** offers an enchanting blend of delightful cuisine and the company of adorable feline friends. This cat café is a haven for cat lovers and food enthusiasts alike, providing a unique dining experience that is both relaxing and entertaining.
**Ambiance:** As you step into Coo & Riku, you're greeted by a cozy and playful atmosphere. The café is designed with modern wooden elements and soft lighting, creating a warm and inviting environment. The presence of friendly cats roaming freely adds to the charm, making it a perfect spot for unwinding and enjoying some quality time with furry companions. The café also features interactive play areas for the cats, ensuring they are always happy and engaged.
**Menu Highlights:** The menu at Coo & Riku features a variety of delightful dishes, including both local and international favorites. The **Salmon Nigiri** is a standout, with its perfectly sliced fish and delicate rice. The **Tempura Udon** is another must-try, featuring crispy vegetables and prawns in a savory broth. For dessert lovers, the **Matcha Tofu Cheesecake** is a delightful treat that combines the earthy flavors of matcha with the creamy texture of tofu.
**Specialty Drinks:** In addition to the delicious food, Coo & Riku offers a range of specialty drinks. The **Signature Matcha Latte** is a popular choice, offering a rich and velvety experience. The **Fruit-Infused Iced Tea** is also a refreshing option, perfect for a hot day.
**Service:** The staff at Coo & Riku are attentive and friendly, ensuring that every guest feels welcome and well-cared for. They are knowledgeable about the menu and happy to make recommendations based on your preferences. The café's dedication to both the well-being of their cats and the satisfaction of their customers is evident in every aspect of the experience.
**Overall Experience:** Dining at Coo & Riku is more than just a meal; it's an experience. The combination of delicious food, charming ambiance, and the presence of adorable cats creates a unique and enjoyable atmosphere. Whether you're a cat enthusiast or simply looking for a fun and memorable dining spot, Coo & Riku is a great choice.
Charmaine Chin
Place is spacious n relaxing with more than 10 cats inside. They love to be patted. They are so cute!
Ning Tey
Is a cool and big place, it got two part, one is the petshop and another one is the cat cafe. Is not a normal cafe, it didn't serve you food, just literally a big and comfortable space for you to chill around with the cat. The fee is RM30 for 30 min or RM70 for a day. I buy for the 30min one and feel like the time is rush and not enough. My suggestion is you can bring along your work or something, go there earlier, buy yourself a full day and just sit there whole day chill doing your things and have a bunch of curious furball trying to see what you are doing. A soft reminder that most of the cat is not that friendly if you want to hug it or pick it up, might end up getting bite or scratch if force to, even if you do it gently, they don't like it, so just chill and sit down, eventually they will get around you naturally and then you can slowly pet them. Some of the cat might not be that healthy as I can see some of them have eye infection when I last visit there, hopes the shop owner aware of this and treat them well.
Nur Afiqah Mohmad Puzi
The conditions of the cats improved a lot from when I last came. The cats are much more friendlier too
Zara Azalea
Love this place! recommended to come on weekdays. When i first went in theres like cats on display, if im not wring you can buy them. They also sell cat stuff. Then when i went to the counter to buy (I went on a monday weekday) Rm30 for 30 minutes Rm70/75 for one day pass if not mistaken, but i bought for only rm30 and the staff actually gave me 1 hour instead +rm9 if you want to buy treats for the cats. Theres. A locker room for you to put your things and also before entering the cat room you must wash your hands and select a toy and headband (optional) make sure the cats doesnt get in the locker room because they are forbidden. You cat adopt one of the cats in the cat room if one of it is your favorite! Careful not to get scratched by the cats, but its very rare i only got one small one. But i do recommend to come 👍
Cassandra Joseph
Absolutely purr-fect cat café experience! 😻 The staff were not only super helpful but clearly fluent in “cat language”—they explained the rules (or should I say mew-les) like pros. The cats? 10/10—fuzzy, fabulous, and full of sass. One tried to steal my heart… and my cake. The whole vibe was cozy, calming, and full of whiskers. 🐾
Will I be back? Try stopping me—I’ve already mentally moved in. 🐱☕💕
Maxx Ng
Great place to soak an entire afternoon. Fill with cats, comic books and clean environment. Place is free from nasty smells. Thanks to staff that are consistently seen cleaning up the place.
Paid RM70 for the whole day pass which we took our late lunch outside and return again. Worthwhile trip for cat lovers.
