J F
I bought my lushberry luggage here recently. After 2 usage, carrying 15kg of items, the handle snapped and broken. I contacted the manager via phone, not helpful. No reply. I came to the shop, I was told that there was no warranty. Only repair service in which I have to bear my own cost and I was told to wait 1-2months for the part to arrive. To make thing worse, my name and contact which I registered during my purchase could not be found in the system. I was told that staffs here rotating all the time, could not find the staff that served and sold me my luggage at that time. I bought an expensive luggage (so called good brand they claimed), which its part broke after 2 usage of carrying moderate weight, and now I have to pay for my own repair and to wait 1-2 months without a luggage to travel. What an experience I have from here. Thank you.