Hi Bakers
I am writing to express my utmost frustration and disappointment with the experience my family and I had at your Lalaport outlet tonight. At 8:33 PM, we placed our order. After waiting for about 15–20 minutes, our food was finally ready. My child finished her meal first and went to the play area while the adults began eating. Just as we were about to start our meal, your staff began sweeping and cleaning around our dining area—which already felt intrusive and uncomfortable, considering it was only around 9:00 PM. While I initially gave the benefit of the doubt thinking perhaps cleanliness was a priority, things escalated quickly. Before 9:15 PM, your staff informed us that our child had to leave the play area because they needed to mop the floor. At that point, we were still eating. We had to abruptly call our child out, cutting short her playtime. Your official closing time is 10:00 PM—so why were we being rushed out and made to feel so unwelcome almost an hour before closing? Let me remind you: We entered at 8:33 PM. We waited at least 15-20 minutes for our food. We were asked to vacate the play area before 9:15 PM. This is completely unacceptable. If your team insists on beginning cleaning this early and effectively shutting down the space, then customers should be clearly informed in advance so we can choose not to dine or spend our money there. We used to enjoy coming here with our children and have supported your outlet on many occasions. But this incident has left us deeply disappointed and angry. Tonight will be the last time we ever return.