I recently purchased an item from this store and was really excited about it, but unfortunately, it didn’t fit as expected. When I tried to return it the next day at Lalaport, I was informed that they wouldn’t accept the return due to their policy. The customer service was unhelpful, and I felt very disappointed by the lack of flexibility. The return policy is this rigid.
it would be helpful to be flexible and find alternative ways to satisfy the guest. If an exchange isn’t possible, perhaps a refund could be considered since the items are still new, having been purchased just yesterday. It’s important not to always say ‘no’ to the guest without exploring other options first.
M. Mustafa Ahmedzai
5
Excellent staff. Bought a lot of shoes. Well served by Nana and Ayie
mohamed sameer
5
Think you Ayie
Good services and reasonable prices with luxury treatment.
Cynthia KL, Malaysia
5
Nice boitique with new collection and most of tbe time have good sales promotion! Lalaport is clean, pleasant yo walk around, plenty of foods and have the nicest cinema rated in country!
masriah abdul rahman
5
I met a staff named Intan, very friendly and she was patient while I was shopping. My son and I really like this staff, very good at doing her job. I enjoy buying shoes here. wish to meet her again hahaha. Well done Intan, keep giving service like this ❤️❤️