GSC (Golden Screen Cinemas) at LaLaport BBCC delivers Malaysia's premier cinema experience to the heart of Kuala Lumpur, featuring 12 state-of-the-art halls within the vibrant LaLaport shopping complex. As part of Malaysia's leading cinema chain, this Instagram-worthy location combines retro-inspired interiors with cutting-edge technology, offering moviegoers an unforgettable entertainment destination that includes premium experiences like BIG Cinema and immersive 4DX screenings.
The cinema complex features advanced projection and sound systems across all 12 halls, accommodating everything from blockbuster premieres to independent films with crystal-clear picture quality and immersive audio. Premium experiences include 4DX technology that adds motion, environmental effects, and sensory elements to films, plus BIG Cinema format for enhanced viewing. The facility also houses Happy Food Co. café, providing gourmet snacks and beverages that elevate the traditional cinema dining experience beyond standard concessions.
GSC LaLaport BBCC offers convenient online booking through their website and mobile app, with current promotions including flat-rate tickets at RM19 for adult 2D screenings. Operating within LaLaport's extended shopping hours, the cinema provides flexible scheduling for moviegoers combining shopping and entertainment, making it an ideal destination for families, couples, and film enthusiasts seeking premium cinema experiences in the bustling Bukit Bintang area.
Not recommended 👎🏻
HELLO GSC PLEASE KNOCK SOME COMMON SENSE INTO YOUR STAFF! IT IS SUCH A BS TO PAY FOR POPCORN AND DRINKS AND LATER BEING TOLD TO QUEUE UP AGAIN WITH THOSE WHO HAVEN'T EVEN DECIDE ON WHAT TO ORDER!
Please investigate 2 Aug, around 345pm at the snack counter. This staff processed our purchase just to tell us to "take our purchased items in front".
With a non-existent pick up counter and signages, I asked her where to take the items and was told to queue again with other non-paying customers. It was until I sternly asked for our items and told her basic customer service logic, she moved to prepare our cup and popcorn. Stupid? Yes. Stupid x2? Definitely Yes. Deserve to be sacked immediately? Absolutely.
Mohd Noor Hidayat (Dol)
My recent experience with GSC’s online services was disappointing throughout the week. I encountered multiple timeouts and “high traffic” issues while trying to book a 4DX movie. The problems persisted when attempting to order food and beverages through apps, kiosks, and even at the counter. The QR code system failed, and although my payment was approved, the POS system displayed it as unsuccessful. Overall, the experience was frustrating and marred by technical glitches.
Eric Callanan
Cinema was built well - but they have 3 ticket machines, 1 of which is completely switched off, the other will let you use it until you have to pay, then it breaks, so there’s 1 machine for everyone to get tickets and food.
Given the fact they are a lot of staff working you would think they could help, but no they are all much too busy talking behind the counter and will only give you what you ordered from the machine. Popcorn is all cold, the drinks don’t have straws, but instead come with some weird lid that is awkward. Few of the drinks machines are broken also. Staff are super slow serving. The place where you scan your ticket has 2 dates, one of which is (you guessed it) broken - staff member there also is a bit of a smart ass.
I was at the BigAtmos screening - the only difference I could see from this, and a normal one, was that the volume was turned way up - nearly too high at times but you adjust. Not worth it at all.
The movie was good! But wouldn’t be returning to this cinema.
Positive Reviews
Mahen (Agent 007)
It’s located just beside Lalaport Mall, and I’ll admit, finding it for the first time was a bit confusing but once I got there, I was genuinely impressed by the retro vibe of this GSC themed cinema. The nostalgic design really stands out and gives the place a unique charm. I tried the Big Screen, and I have to say, the sound quality and visuals were absolutely top-notch definitely a great cinematic experience. The place was clean overall, especially the toilets, which not only matched the retro theme but were also well-maintained. The staff were friendly too, particularly the girl at the counter who was kind and helpful. However, the one downside is that there are only three self-service kiosk machines, which makes it quite inconvenient during peak hours. Also, if you’re trying to purchase add ons or tickets via phone, good luck the network inside is almost non-existent. Despite these small issues, it’s still a cool spot for movie lovers looking for something a bit different.
Wong Rouyie
My son lost his wallet at Hall 8 around 7pm, I return to the cinema around 8pm for assistance. The staffs are so helpful and they manage to find the wallet near the seat in Hall 8. Well done to the staffs, I am so happy😊 …
Dilbar A
Great quality, visuals and effects. Absolutely loved experience 4Dx and Big athmos. But stuff isn’t friendly and in general customer service could be improved.
Thivyashni Chala Tory
I had such a great experience at GSC LaLaport! I accidentally left my wallet in the cinema hall, and to my relief, the staff not only found it but kept it safe until I came back. Truly grateful for their honesty and quick response — you don’t always come across such kind and responsible service these days.
Besides that, the cinema itself is absolutely stunning — definitely one of the prettiest in town. Clean, modern, and super comfortable. I’ll definitely keep coming back! 🎬💛
simp
Was here for a fan screening and the place is really nice and big. It was quite easy to spot thanks to the amount of signboards showing the direction to go.
Only bad thing is probably the fact that they only had 1 worker working the register at the food counter which made the line so long, not to mention there's only 2 e-booths for both tickets and food purchasing so the lines there were quite long too.
Would recommend buying tickets and snacks in advance. Other than that the place is very nice and even has a swing chair outside of the hall entrance
Xiao K Lim
The overall environment, including toilets, is clean, neat, and thoughtfully designed. However, there are only three ticketing machines.
Heerashini Palas Suparmaniam
I had a really pleasant experience thanks to one of the staff members named Tatcana at the cinema. The person was very polite, tactful, and professional in handling customers. He gave clear directions, responded patiently to my questions, and helped create a smooth and welcoming experience. It's not always easy working in a busy environment, but his calm and respectful attitude stood out. Keep up the great work.
Suren Der
I've always come here for the BIG screen. It is located on the second level. I choose to come here since the theatre is still new, the sound system is good, and the parking is convenient.
Additionally, they have a large waiting space.
Marcelo Mayo
Everything else about the cinema was great — clean facilities, comfortable seats, and an overall nice environment.
However, I had a disappointing experience with one of the cinema attendants on the premiere day of the F1 movie. The staff member was rude and sarcastic, which really soured what should have been an enjoyable visit. It didn’t feel very tourist-friendly, and it honestly ruined my day.
I’m still giving 4 stars because the cinema itself was fine, but I hope they improve their customer service moving forward.
Wai Boon, TEOW Daniel
With this review, I would like to show my sincere gratitude & offer a bundent of credit to Ms. Amira & Mr. Aidid! Even though Aidid is just a trainee, yet the quality of service that he delivere was above standard & superb! As for Amira, she is such an angel! Eventually the service that she offered me was way beyond she supposed to deliver! I just bought a new cute "Stitch" tumbler from the counter & out of expectation, she asked me if I need a rinse since the tumbler is newly opened. Even though it's just a simple gesture, I'm so pleased & touched by the service she offered. Thanks in a million, as your thoughtful help is very much appreciated! 🥰🥰🥰
Surya Chen
It's my first time experience watch movie in KL, the theatre is decent, unique design, and clean. Staff were friendly and the most important is the screen is clear and not dark.
Moh Agus Salim
One of GSC Branch that located in Lalaport Bukit Bintang with unique themes. Decent place to watching movie and not too crowded.
